1. Johnson Controls
  2. Services and Support
  3. Security Maintenance and Support
  4. Expert Tailored Service

Expert Tailored Service

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Our expert service offer provides maintenance and service, expert technical support, and training on demand.

On-site SLA

First Available.

Customer support

Tier 1

Remote technical support

Remote TroubleShooting.

Technology health and assessment

At Customer Request.

Customer portal

Service History. Service Details. Submit a Service Request. Install Project Dashboard.

Other features

Service Status Notifications.

Benefits of our expert service offer

With more than 140 years of experience, we have the knowledge and experience to meet the unique service requirements for your business. Our service and maintenance plans are designed to deliver optimal value for your business needs, tailored to your specific security and protection requirements.

Our Expert Service Offer is designed for customers looking for a cost-efficient solution that will meet their daily needs. Delivering on these needs as efficiently as possible is our top priority.
  • System maintenance with parts and labor included
  • Remote system troubleshooting
  • Expert technical support and training
  • Online service dashboard and service status notifications
  • 24/7 central station monitoring
SERVICE AND MAINTAIN YOUR EQUIPMENT

We’re here to help.

Fire alarm systems
We can tailor your fire detection systems to your unique needs, and we offer a choice of monitoring solutions so you can stay informed.
Intrusion systems
We keep your property protected with a full range of advanced products and seamless, redundant coverage throughout North America.
Access control
We can provide real-time access control management for a single entry or an enterprise with disperse location.
Video surveillance
We offer a complete line of video surveillance products, video management systems, and hosted video management solutions.

We have expertise to share. Read our latest insights.

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Explore all of our service and maintenance plans

Essential tailored service
As part of the Tailored Service levels Essential provides service to our customers at local labor and material rates.
Enhanced tailored service
For organizations where staying compliant is critical, our code and compliance experts will help you always stay up-to-date.
Optimum tailored service
A modified service tailored to meet specific or unique requirements for the critical elements of your business.

Extend the reach of your optimization investment

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Access control

Our high-performance access control solutions meet distinctive real-time security needs, helping organizations prevent intrusions.

An abstract shield with check mark being held up by a robotic and a human hand, overlaid with a graphic of binary digits

Intrusion detection

For both residential and commercial property, our smart intrusion detectors offer comprehensive protection for a safe environment.

Close-up of a Tyco Illustra video surveillance camera overlooking a workspace in office

Video surveillance

Smart, intuitive, easy-to-use video surveillance solutions protect your home or business from theft, vandalism, and other security-related incidents.

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