1. Johnson Controls
  2. Services and Support
  3. Security Maintenance and Support
  4. Enhanced Tailored Service

Enhanced Tailored Service

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Our enhanced service offer provides labor coverage at cost-effective competitive rates, with up-front costs on parts.

On-site SLA

First Available.

Customer support

Tier 1

Remote technical support

Remote TroubleShooting.

Technology health and assessment

At Customer Request.

Customer portal

  • Service History
  • Service Details
  • Submit a Service Request
  • Install Project Dashboard

Other features

Service Status Notifications.

Benefits of our enhanced service offer

With more than 140 years of experience, we have the knowledge and experience to meet the unique service requirements for your business. Our service and maintenance plans are designed to deliver optimal value for your business needs, tailored to your specific security and protection requirements.

Our Enhanced Service Offer is designed for customers looking for a cost-efficient solution that will meet their daily needs. It provides maintenance protection that covers labor, advanced technical support, and on-demand technical training.
  • Labor coverage
  • Remote system troubleshooting
  • Online service dashboard
  • Service status notifications
  • 24/7 central station monitoring 
SERVICE AND MAINTAIN YOUR EQUIPMENT

We’re here to help.

Fire alarm systems
We can tailor your fire detection systems to your unique needs, and we offer a choice of monitoring solutions so you can stay informed.
Intrusion systems
We keep your property protected with a full range of advanced products and seamless, redundant coverage throughout North America.
Access control
We can provide real-time access control management for a single entry or an enterprise with disperse location.
Video surveillance
We offer a complete line of video surveillance products, video management systems, and hosted video management solutions.

We have expertise to share. Read our latest insights.

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Explore all of our service and maintenance plans

Essential tailored service
As part of the Tailored Service levels Essential provides service to our customers at local labor and material rates.
Expert tailored service
A cost-effective and forward-looking service focusing on compliance and incident prevention, along with contingency plans for emergencies.
Optimum tailored service
A modified service tailored to meet specific or unique requirements for the critical elements of your business.

Extend the reach of your optimization investment

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Access control

Our high-performance access control solutions meet distinctive real-time security needs, helping organizations prevent intrusions.

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Intrusion detection

For both residential and commercial property, our smart intrusion detectors offer comprehensive protection for a safe environment.

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Video surveillance

Smart, intuitive, easy-to-use video surveillance solutions protect your home or business from theft, vandalism, and other security-related incidents.

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