1. Johnson Controls
  2. Industrial Refrigeration and Heating
  3. Service and Support Capabilities

Service and Support

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Helping your business and facilities run at peak performance

We help you drive the outcomes that matter most in your buildings. Our experts support your teams throughout the design and installation processes, ensuring that together we deliver optimum solutions for creating comfortable and sustainable outcomes.

Our service experts are at the forefront of industry-leading field and digital practices from installation supervision, through start up and commissioning, operating and maintaining, optimisation, upgrade and retrofit. This all-encompassing lifecycle of services enhances building and asset value by improving safety, productivity and sustainability, thereby optimising the total cost of ownership.

Service Agreements

We help you by providing OEM planned maintenance schedules and a wide range of service support options to ensure optimum operational performance, efficiency and reduced cost of ownership throughout Europe using our own trained and experienced technicians. In this way Johnson Controls strive to provide the ultimate in peace of mind for our many customers throughout the APAC and SEA region

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Unplanned Maintenance

  • 365/24/7 emergency service
  • Guaranteed call back by an expert
  • JCI labour and genuine spare parts
  • Fast response time
  • High first time fix rate
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Planned Maintenance

  • Technical support (Normal working hours)
  • Periodic inspection / maintenance OEM schedule
  • JCI labour & genuine spare parts
  • Consumables included
  • Asset management for single/multiple sites/units
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Predictive Analysis

  • Predictive analytics, reporting,  maintenance plan optimisation
  • 365/24/7 proactive operating & predictive analytics, notification and health reports from Johnson Controls experts
  • 365/24/7 data aaS & email notifications for equipment operating alarms
 
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Diagnostic Solutions

  • Periodic equipment condition assessment
  • Oil analysis
  • Vibration checks
  • EER / COP
  • Thermography
  • Eddy-current
  • Water analysis

Repairs, Parts and Training

Our major investment in locally stocked OEM spare parts means we deliver industry leading response times through our own network of Service Technicians offering 24/7 availability.

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Training

  • Our in-house specialists provide on-site training to help optimise efficiency of your equipment 
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Oil

  • Our full range of synthetic oils are designed for refrigeration use
  • By using our oil demister kits, we can reduce oil consumption and waste delivering a positive environmental impact and reduced cost
  • Oil diagnostic capability 
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Parts

  • Local parts stock means reduction in downtime and improved productivity
  • Higher operating efficiency of our genuine parts ensures lower energy consumption
  • Our genuine parts provide a longer service life cycle 
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Repairs and Overhaul

  • Local and pan-European service capability
  • Industry-leading first time fix rate
  • More than 700 Johnson Controls trained technicians
  • Labour guarantee
  • Available 365/24/7 to support your business
  • In-country workshop facilities offering complete overhaul of all makes of compressors with fast turnaround 

Upgrade and Retrofit

We have a complete range of options that improve the lifecycle of your equipment and enhance overall operational performance and reliability. Improve safety, productivity and sustainability with smart enhancements.

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Enhancement

  • Our retrofit solution replaces legacy equipment with efficient, reliable equipment
  • Improves performance of your refrigeration setup
  • Allows for technology updates and capacity expansion
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Energy Efficiency

  • Our products maintain efficiency of your ammonia refrigeration plant
  • Chiller plant optimiser improves compressor efficiency
  • Chiller plant controller software improves energy efficiency
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Connected Solutions

  • Our connected chiller solutions provide increased up time and complete peace of mind
  • Reports give meaningful analysis to allow for optimal chiller performance
  • Critical temperature monitoring 
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Regulation and Compliance

  • Our in-house specialists provide on-site training to help optimise the efficiency of your equipment

Other OEM Maintenance

We can service and maintain any machine from any manufacturer using OEM maintenance schedules and spare parts fitted by our own network of more than 700 highly skilled and experienced service technicians throughout Europe.

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Markets

  • Food and beverage
  • Chemical and petro-chemical
  • Utilities
  • Distribution and storage
  • Pharma and healthcare
  • Leisure and sports
  • Other critical industries
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Capability

  • More than 700 Technicians throughout Europe
  • Major investment in original spare parts in local stocking locations
  • 365/24/7 availability
  • Industry-leading first time fix rates
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Experience

  • More than 50 years servicing and maintaining industrial refrigeration across all industrial sectors
  • Our deep industry expertise and more than 700 technicians means we create solutions to optimise your production
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Rental Solutions

It is essential for critical operations such as process cooling to have a backup plan. Our temporary temperature control services ensure uninterrupted business operations.

We ensure your temperature control process operates smoothly anytime, anywhere from emergency needs to contingency planning.

Rent directly from an OEM and get access to our wide offering of rental equipment.

We offer tailored solutions adapted to any budget.

Contact us today to discuss your Industrial Refrigeration requirements with a Johnson Controls expert